What happens if I cancel my subscription?
We believe in making subscription management straightforward and transparent. If you decide to cancel your XIA subscription, we ensure the process is simple and hassle-free, with clear policies about what happens next.
Simple Cancellation Process
Canceling your XIA subscription takes just a few clicks in your account dashboard. No need to contact support or go through lengthy procedures:
- Log into your XIA dashboard
- Navigate to Subscription Settings
- Select ‘Cancel Subscription’
- Confirm your choice
Access After Cancellation
When you cancel your subscription:
- Full access continues until your billing period ends
- All features remain available during this time
- You can continue running campaigns
- Data and settings stay intact
Preparing for Subscription End
Before your subscription period ends, we recommend:
- Completing active campaigns
- Exporting any important data
- Saving your custom templates
- Downloading relevant reports
Data Management
We maintain your account data for 30 days after your subscription ends, giving you time to:
- Export campaign statistics
- Save valuable insights
- Archive important conversations
- Preserve custom settings
No Hidden Commitments
Our cancellation policy is built on transparency:
- No hidden fees
- No cancellation penalties
- No complicated terms
- No automatic renewals after cancellation
Future Flexibility
If you decide to return to XIA later:
- Your account history is preserved
- Custom templates remain available
- Saved settings can be restored
- Previous campaign data is accessible
Remember, we respect your decision to cancel and won't pressure you with unnecessary retention attempts or complicated procedures. Our goal is to make the experience positive, even when you're leaving, because we believe in the value we provide and welcome you back anytime.
For any questions about cancellation or account management, our support team is always available to help ensure a smooth transition.
